Okendo wants to turn your shoppers into buyers through better customer reviews – Nob6


No service provider likes a nasty buyer assessment and Okendo, a buyer advertising and marketing platform, introduced $26 million in Collection A funding as we speak to proceed creating its buyer assessment instruments for e-commerce manufacturers.

Base10 Companions led the funding spherical and was joined by Craft Ventures and current investor Index Ventures. It offers the corporate $33.5 million in whole capital raised to this point.

Matthew Goodman Okendo customer feedback customer review

Matthew Goodman, co-founder and CEO of Okendo Picture Credit: Okendo

Matthew Goodman and co-founder Matt Garven began Okendo in 2019 after working collectively at VidTitan, an organization Goodman began that was an app for Shopify retailers to gather video testimonials and evaluations from prospects. They discovered e-commerce to be the sector that had essentially the most traction for VidTitan and advanced the corporate into Okendo.

Immediately, the corporate is working with over 5,000 client manufacturers, primarily direct-to-consumer retailers working on Shopify, to draw extra customers, drive gross sales and enhance buyer lifetime worth. Prospects embrace Skims, Haus, Crunchyroll, Magic Spoon, Body, Nomad, Buck Mason and Liquid Demise.

Right here’s the way it works: Okendo permits retailers to gather high-impact content material straight from prospects, together with product rankings and evaluations, customer-generated images and movies, questions and solutions and different particular person factors of buyer information like preferences and behaviors.

These retailers can then showcase the rankings and evaluations on their web site or on social media to inform extra personalised advertising and marketing tales.

“Retailers can make the most of the facility of their prospects to extend confidence, drive conversion and ship higher efficiency and buyer experiences,” Goodman advised Nob6.

Current assessments carried out by Okendo confirmed that, on common, customers interacting with its instruments had a 2.5x increased conversion charge and a 15% increased common order worth.

When it comes to competitors on the market, Goodman considers Yotpo, an e-commerce advertising and marketing firm that raised $230 million in funding final 12 months, to be Okendo’s closest competitors. Nonetheless, he says his firm differentiates itself by taking a customer-centric strategy and specializing in that Shopify group, which implies it will possibly have a deeper integration and higher utilization of {the marketplace}’s applied sciences. Because of this, retailers can extra simply customise and deploy Okendo.

“We even have a novel strategy to the best way we generate buyer content material that mixes utilization of buyer audit information to have the ability to ship extra personalised content material, assortment invites, after which that’s mixed with a novel strategy to content material assortment that has a mobile-first strategy together with some varied gamified components to maximise the quantity of content material that we acquire,” Goodman added.

The corporate employs 83 folks throughout Australia and the USA. Over the past 12 months, the corporate doubled its annual recurring income.

The brand new funding will allow Okendo to speed up its go-to-market and product improvement, which incorporates some releases lined up for the top of 2022. The corporate additionally expanded to North America in early 2021, so the capital infusion will assist with growth. Goodman plans so as to add 50 roles to the group this 12 months throughout all departments, but in addition notably in engineering, gross sales and advertising and marketing.

TJ Nahigian, managing associate at Base10 Companions, says his agency has made round 9 investments into the e-commerce class, and recognized Okendo as a frontrunner in evaluations.

“We realized that this was much more than only a buyer assessment platform, that this was the preliminary wedge, however that there was a need to show it into far more than that,” Nahigian advised Nob6. “After we spoke with prospects, we noticed how a lot ROI they have been getting. It’s increasingly necessary for retailers to get nearer to their prospects to assist construct credibility, promote merchandise and construct belief, and Okendo is by far the No. 1 platform and product in our thoughts doing that.”



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